A Google exec recently said, "In three years’ time, desktops will be irrelevant." That’s debatable, but there’s no question that mobile use will have grown much more than it already has. Based on comments in a recent keynote, Microsoft CEO Steve Ballmer doesn’t seem to think PC use is going to drop too much, but he did say, "Mobile queries are just going to keep going up and up and up."

Do you think desktops will be irrelevant in 3 years? Share your thoughts here.

A study released last month found that the number of mobile phone subscribers is on track to increase from 4.6 billion to 5 billion globally by the end of 2010. Another study found that consumers are getting more comfortable with mobile shopping.

Mobile Search

Google has dominated the search market for a long time, and while this still continues to be the case, it’s important to note that search in general changes with mobile. People are searching in different ways than just using their favorite search engines. They’re using different apps. They’re using their voices. They’re scanning barcodes for instant access to product information. The number of ways people are finding information with their phones is only going to keep increasing. On mobile, it’s not just about Google, Yahoo, and Bing.

That’s not to say these three aren’t still incredibly important to mobile. In fact, the search share among these top search engines may even become more greatly divided as time goes on. We’re seeing different mobile carriers and manufacturers making deals with these companies, which affect the default search options for various devices. As we discussed before, mobile search engine use may be largely dictated by device popularity, which is (in my opinion) one of the biggest things Bing will have going in its favor in terms of market share – Microsoft’s new Windows Phone 7 phones will come with Bing hardware keys, meaning the most convenient way to search on these devices will likely be to hit a single button taking the user to Bing. If these devices become popular, it could be huge for Microsoft in search.

As far as Google indexing and mobile sites goes, Google’s Matt Cutts says, "If you can find a way where your existing site will work well in mobile browsers, we’re not worrying about supporting two completely different sites."

To learn about this subject in more detail, read the Google Webmaster Central Blog posts: Help Google Index Your Mobile Site, and Running Desktop and Mobile Versions of Your Site.

Mobile Search Advertising

When it comes to AdWords, Google says to create separate, mobile-focused campaigns so you can optimize keywords, ad text, and landing pages for people using mobile devices. Google shared an interesting case study this week looking at Razorfish’s mobile AdWords approach. They shared the following details:

- The Razorfish team started by duplicating the existing desktop campaigns and switching the settings to target mobile devices with full internet browsers.

- Since their client had a well-known brand name, they focused on branded keyword terms with enough traffic to help them learn quickly about what was working best for their campaigns.

- To measure performance, they tracked several conversion metrics including whether a mobile user looked up the brick and mortar store location or downloaded a coupon from the website. Right away, they saw a 7.5% lower cost per conversion on mobile devices, encouraging them to test ways to optimize their mobile campaigns.

- Razorfish tested whether variations in the campaign’s landing page would affect conversion rates. The team hypothesized that mobile users might be looking to take a specific action, and by starting the user’s experience closer to that action, the client would see better results. As it turned out, for this client, they saw much higher conversion rates when the user was directed to a landing page that showed nearby store locations.

- Finally, they tested variations in the ad text. Four versions of ad text were tested, including the original copy used in desktop campaigns. Each of the three new versions provided over 9.3% lift in conversion rate over the strongest performing copy in their desktop campaigns.

When it comes to Yahoo and Microsoft search advertising, things are about to get more appealing here in general, and presumably, that includes mobile. Microsoft and Yahoo advertisers will have the audiences of both search engines to view ads once Yahoo and Bing get their integration done.

Wrapping Up

One of the most important things any search marketer can do with regards to a mobile strategy, is to simply keep up with the latest mobile trends and innovations. This space is rapidly evolving, and new apps are released frequently. Pay attention to hot apps, and how your target audience is engaging with them. What devices, operating systems, and browsers are hot? Monitor studies and surveys that delve into demographics. Try to stay ahead of the curve.

Do you have a mobile search strategy? What suggestions do you have for improving in this area? Comment.

Google users in the UK may be unusually well-informed with regards to their government’s healthcare policies.  The Department of Health revealed this week that it spent about 2.72 million (or $4.25 million at the current exchange rate) on AdWords over the past year.

To be exact: the department spent 2,720,457.11 between February 1 of last year and January 31 of this one, according to official records.  And a whopping 21,939 keywords (including ones like "health information" and "stop smoking") were covered by its campaign.

As reported in a Smart Healthcare article, a Department of Health spokesperson explained this huge endeavor by stating, "The Department of Health’s campaigns are designed to deliver better health, whether they be to help people change their behaviours to protect their long term health, to signpost people to NHS services, or to encourage healthier lifestyles."

The spokesperson then further justified the AdWords campaign by adding, "The campaigns are evaluated using a combination of robust techniques that help us identify exactly what works, so we know that these campaigns are saving lives."

That acts as a nice sort of pat on the back for Google.  The search giant no doubt appreciates the UK government’s money, too.

Related Articles:

> Google Narrows Down Mobile Ad Targeting

> Report Suggests More Revenue, But Fewer Advertisers For Google

> Google Now Rejecting AdWords Ads Without Proper Display

Update: Google is reminding users of the AdWords API that on April 22, most of the services related to v13 will be turned off.

Google is telling users to switch to v200909 as soon as possible to avoid any complications.

Original Article: Google has launched the newest version of the AdWords API v2009 beta. That would be version 200909. Google cites the following as the highlights of the new API:

- Asynchronous calls - Asynchronous calls allow you to work with large sets of data faster and more easily. Instead of having to wait for our system to fully complete your request before you can make another one, you’re now able to make another call as soon as the API service confirms that it has received your previous call. No more waiting for the server to complete large requests. V200909 will continue to support Synchronous methods as well.

- Keyword and placement ideas - With the new TargetingIdeaService, you’ll be able to get keyword and placement ideas through the API, leveraging the functionality of the search-based keyword tool.

- Location Extensions preview – Limited location extensions functionality is now available as a preview of the full functionality in development.

These are just the highlights. Google has a complete list of all of the new features in its release notes.

The company says that over the next few months, it will continue to introduce new features and additional AdWords functionality. New features will include ReportService, AccountService and the ability to pre-check for errors.

"Given that v2009 introduces new concepts and features, we have extended the sunset period for deprecated services to 6 months," Google says. "If you haven’t already begun migrating your systems to the v2009 API, we strongly encourage you to start right away."

v13 services CampaignService, AdGroupService, CriterionService, AdService, InfoService, KeywordToolService, and SiteSuggestionService will sunset on April 22, 2010. Other v13 service sunset dates will be announced in due time.

Google has made some changes to the way ads shown to Gmail users are selected. If you use the service, you have probably noticed that Google often shows ads that are somehow related to the content of whatever piece of email you are currently reading. If you have noticed this, you have probably also noticed that sometimes the ads don’t seem to have anything to do with your conversation whatsoever.

Google has decided that instead of showing completely irrelevant ads in such cases, it will just dig back into another conversation from your Gmail usage, and show you ads related to that. This is illustrated in the clip below.

"Let’s say you’re looking at a confirmation email from a hotel in Chicago. Next to your email, you might see ads about flights to Chicago," explains Gmail Product Manager Steve Crossan. "But sometimes, there aren’t any good ads to match to a particular message. From now on, you’ll sometimes see ads matched to another recent email instead. For example, let’s say you’re looking at a message from a friend wishing you a happy birthday. If there aren’t any good ads for birthdays, you might see the Chicago flight ads related to your last email instead."

Google is careful to point out that it doesn’t store any extra information to show these ads. It just picks a different recent email to match. It’s all automated, and no humans are involved in picking the ads. The process is compared to Gmail’s spellchecker. Google also notes that no email or personal information is shared with advertisers.

The change will be rolling out over the next several days, so if you are still seeing ads completely irrelevant to any conversation you’ve had, you may not have the new system implemented yet.

Related Articles:

> Gmail and Picasa Storage Can Be Used for Any File

> Gmail Switches to Default Https Encryption Following Attack

> Google Adds Way to Easily Merge Duplicate Contacts in Gmail

Google has made some changes to the way ads shown to Gmail users are selected. If you use the service, you have probably noticed that Google often shows ads that are somehow related to the content of whatever piece of email you are currently reading. If you have noticed this, you have probably also noticed that sometimes the ads don’t seem to have anything to do with your conversation whatsoever.

Google has decided that instead of showing completely irrelevant ads in such cases, it will just dig back into another conversation from your Gmail usage, and show you ads related to that. This is illustrated in the clip below.

"Let’s say you’re looking at a confirmation email from a hotel in Chicago. Next to your email, you might see ads about flights to Chicago," explains Gmail Product Manager Steve Crossan. "But sometimes, there aren’t any good ads to match to a particular message. From now on, you’ll sometimes see ads matched to another recent email instead. For example, let’s say you’re looking at a message from a friend wishing you a happy birthday. If there aren’t any good ads for birthdays, you might see the Chicago flight ads related to your last email instead."

Google is careful to point out that it doesn’t store any extra information to show these ads. It just picks a different recent email to match. It’s all automated, and no humans are involved in picking the ads. The process is compared to Gmail’s spellchecker. Google also notes that no email or personal information is shared with advertisers.

The change will be rolling out over the next several days, so if you are still seeing ads completely irrelevant to any conversation you’ve had, you may not have the new system implemented yet.

Related Articles:

> Gmail and Picasa Storage Can Be Used for Any File

> Gmail Switches to Default Https Encryption Following Attack

> Google Adds Way to Easily Merge Duplicate Contacts in Gmail

Google announced that it is now making sure that ads linking to mobile app downloads automatically appear only on devices that actually offer those apps. In addition, the ads will display a "download" link rather than a URL.

"Simply include ‘itunes.apple.com/’ or ‘market.android.com/’ followed by the app name in the ad’s visible URL, and it will automatically display as ‘Download iPhone App’ or ‘Download Android App,’" says Katrina Kurnit of Google’s Inside AdWords crew.

Advertisers also have the option to select specific devices or carriers for their ads in general.

"If you’ve chosen to show ads on iPhones and other mobile devices with full internet browsers, you can now target specific mobile devices or carriers," says Kurnit. "This feature makes it easier for you to reach the right users if you have a carrier- or device-specific message. This includes landing pages that have been optimized for a specific device, billing relationships with certain carriers, or mobile apps developed for a specific platform. For example, if you sell iPhone cases, you can use device targeting to ensure that users with Android phones won’t see your ads."

Mobile Internet usage is expected to continue to increase rapidly. That means a lot of people using a lot of different mobile devices through multiple carriers. Google’s new targeting options could become increasingly important in getting your ads seen by the right people, depending on what you are advertising.

Related Articles:

> Apple Acquiring AdMob Competitor Quattro Wireless

> Google Provides an Update on the AdMob Acquisition

> Google Buys Mobile Ad Firm For $750 Million In Stock

AdGooroo, a competitive intelligence agency, has released a new report, which indicates that there as has been a decrease in active advertisers for Google, despite projected Q4 gains.

"Google experienced a quality purge this quarter and banned what we believe to be more than 30,000 advertisers, accounting for about 5.3 percent of its active advertiser base," said AdGooroo Founder and CEO Rich Stokes. "While this typically signals a negative impact on revenues, AdGooroo also tracked increased competition for ad placement, resulting in higher ad prices for Google and unusually high clickthrough rates. Google seems to be taking advantage of a strong Q4 to make some quality improvements."

The report maintains that ad coverage, which has been steadily climbing for the past 12 months took a sudden dive in December, dropping nearly 10% — from 5.48 ads per keyword in November down to 4.97 in December.

In the report, the firm notes that the fourth quarter has traditionally been strong for Google, and expects this to be the case again this year. "This seasonal improvement has less to do with total search query volume (which historically is about the same as November), and more with increased competition for ad placement (higher ad prices) and unusually high clickthrough rates," says AdGooroo.

Here are some interesting graphs from the report:

Other interesting information in the report includes lists of the top 25 advertisers on Google, Yahoo, and Bing, and the most expensive keywords on each of these search engines. These are based on the total number of recorded first-page ad impressions, and doesn’t necessarily reflect total ad spend. You can check out the report in its entirety here (it’s complimentary).
 

Related Articles:

> Consumers Expected to Spend $6.2 Billion on Mobile Apps in 2010

> Click Fraud Rate Spikes In Q4

> Bing Makes Out Well In Search Spend Report

Perpetrators of click fraud are getting sneakier and sneakier. Harvard Business School professor Ben Edelman has uncovered one of the more diabolical click fraud schemes known to be hatched. As he summarizes it:

Here, spyware on a user’s PC monitors the user’s browsing to determine the user’s likely purchase intent. Then the spyware fakes a click on a Google PPC ad promoting the exact merchant  the user was already visiting. If the user proceeds to make a purchase — reasonably likely for a user already intentionally requesting the merchant’s site — the merchant will naturally credit Google for the sale. Furthermore, a standard ad optimization strategy will lead the merchant to increase its Google PPC bid for this keyword on the reasonable (albeit mistaken) view that Google is successfully finding new customers. But in fact Google and its partners are merely taking credit for customers the merchant had already reached by other methods.

Do you cosider click fraud a big concern? Discuss here.

Edelman details all of the specifics about his dicovery, pointing to an example perpetrator – Trafficsolar, which he blames InfoSpace for connecting Google to. He also suggests Google discontinue its relationship with InfoSpace and other partners who have their own chains of partners, making everything harder to monitor. In his example, he finds an astounding seven intermediaries in the chain between the click and the Google ad itself.

"Furthermore, Google styles its advertising as ‘pay per click’, promising advertisers that ‘You’re charged only if someone clicks your ad,’" says Edelman. "But here, the video and packet log clearly confirm that the Google click link was invoked without a user even seeing a Google ad link, not to mention clicking it. Advertisers paying high Google prices deserve high-quality ad placements, not spyware popups and click fraud."

As Andy Greenberg with Forbes points out in an article, which brought Edelman’s findings to the forefront of mainstream exposure (and likely to Google’s attention), Edelman has a history of criticizing Google, is actually involved with a lawsuit involving misplacement of Google ads, and has served as a consultant to Microsoft, but maintains that this research is not funded by Microsoft or a company involved in that lawsuit. Greenberg reports:

As for its ability to detect the new form of click fraud, Google has long argued that it credits advertisers for as much as 10% of their ad spending based on click fraud that the company detects. While the company wouldn’t comment on Edelman’s TrafficShare example, a spokesperson wrote that the company uses "hundreds of data points" to detect fraud, not just clicks.

In a report last October, click fraud research firm Click Forensics measured click fraud at around 14%, significantly higher than Google’s estimates. But even Click Forensics may not be counting the sort of click fraud Edelman accuses TrafficSolar of committing. Because Click Forensics’ data is pulled from advertisers, the company can’t necessarily detect click fraud that is disguised as real customers and real sales, according to the company’s chief executive, Paul Pellman. Pellman believes, however, that the kind of click fraud Edelman discovered is likely mixed with traditional click fraud to increase the scheme’s traffic volume while keeping it hidden.

Click Forensics’  own Steve O’Brien says "it was probably a fairly low-volume scheme to begin with.  It’s limited to machines of users that are infected with spyware who also visit select Google advertisers…It’s a problem, but probably not a huge one.  What would make it more serious is if there were another version of the spyware that simply clicks on paid links in the background without the user’s knowledge…"

As for Edelman’s suggestion that Google sever ties with Infospace and the like, O’Brien doesn’t think it is worth going that far. "A better solution would be for Google and InfoSpace to deal only with reputable partners who provide verified, audited clicks to ensure advertisers get what they pay for," says O’Brien.

Though Click Forensics appears to downplay the threat compared to Edelman’s own analysis, it shows the increasing sophistication with which fraudsters are carrying out their plots. Good times.

Do you think Google should take more action in trying to prevent new kinds of click fraud? Share your thoughts here.

Related Articles:

> How Search Engines Manage Click Fraud

> Botnets Driving Click fraud Traffic

> Massive Click Fraud Ring Shut Down

Google has made an adjustment to the way it handles display URLs for AdWords ads. This is the URL that appears within the ad itself, that users see before they click on it. The adjustment is for sites that sit on shared or hosted domains.

The idea is to make it more clear to users exactly what they will be clicking on. On the Inside AdWords blog, Google’s Miles Johnson explains, "Let’s say I wanted to create an ad linking to this blog: http://adwords.blogspot.com. In the past, blogspot.com would have been an acceptable display URL. Because there are so many independent blogs hosted on http://blogspot.com however, we now require the display URL to reflect the specific blog reached upon clicking the ad– in this case: adwords.blogspot.com."

Google outlines its Display URL guidelines here. They include:

- Your display URL must accurately reflect the URL of the website you’re advertising. It should match the domain of your landing page so that users will know which site they’ll be taken to when they click on your ad.

- Where you have keyword URLs, these are considered to be your destination URLs, and the display URL must accurately reflect them.

- The display URLs within each ad group must have the same domain.

- The display URL field cannot be used as another line of ad text.

- Your display URL must include the domain extension, for example: .com, .net, or .org.

- If your actual destination URL link is too long to use as your display URL, use a shortened version (such as your homepage) that meets the character limit for this field.

- If hosted from a domain that provides service to many independent entities, include a domain and path sufficient to identify your company’s site from all the other sites hosted by that domain.

Google will no longer accept ads that don’t include the additional info in their display URLs. However, they will suggest a display URL in the rejection email they send.

Related Articles:

> Are Google’s Ads So Relevant That People Won’t Block Them?

> Google’s One-Minute Guide to Search-Based Keywords

> Google Tries To Connect AdWords Users With Experts

A while back, Google launched an extensions gallery for its Chrome web browser. Ad-blocking add-ons are among the most popular for Mozilla’s Firefox, so it stands to reason that they will be for Chrome as well. With Google’s primary source of revenue being its ads, a lot of talk has surfaced about Google letting people block its own ads with its own product.

Is Google was smart to allow ad-blocking extensions for Chrome? Discuss here.

A recent article from the New York Times has elevated the discussion, calling the allowance of ad blockers a "test" for Google.

Google wants people to use Chrome. For that to happen, it has to give people what they want. One point of view would be that the people who are most likely to block ads would just as use another browser that allowed them to do so if Chrome didn’t.

Google doesn’t think that ad blockers will have much of an impact on advertising anyway. In December, Google Engineering Director Linus Upson participated in a panel discussion about the subject. He, Charles McCathieNevile of Opera, and Mike Shaver of Mozilla discuss it in the following clip:

Upson says it’s "unlikely ad blockers are going to get to the level where they imperil the advertising market, because if advertising is so annoying that a large segment of the population wants to block it, then advertising should get less annoying." He thinks the market will sort it out. The others appear to take similar stances.

The real question is how many people are really going to make the effort to block ads? As Wladimir Palant, who runs Adblock Plus on Firefox, told the NYT, ad blockers are still used by a "tiny proportion of the Internet population, and these aren’t the kind of people susceptible to ads anyway."

Based on what Upton had to say in the panel discussion, Google is pretty confident that it can deliver ads people actually want, and that people (for the most part) will not want to block them if they see that relevance.

What could hurt Google more is if Microsoft or Firefox implemented their own ad blocking capabilities by default. This would lead to average users browsing an ad-less web, because just as most people don’t go out of their way to download ad-blocking add-ons, they are unlikely to go out of their way to allow ads in such a scenario. However, it is pretty unlikely that this will happen, particularly on Microsoft’s end. They of course have their own ads to worry about.

If ad-blocking from the browser actually did become a big problem for Google, one would have to wonder if the company woulnd’t find some kind of work-around. For example, what would stop them from serving ads directly in the Chrome Browser itself (in a toolbar area for example)? One could envision sponsored link-style ads like those served via Gmail. With Google’s interest-based advertising, relevance would still be at the forefront. But it probably won’t come to that anytime soon (at least not as a solution to the perceived issue).

Wondering how many people actually use Chrome anyway? Ad-blocking from the browser does after all only matter if people are using that browser. Well, the latest numbers from Net Applications have Chrome’s market share surpassing that of Apple’s Safari browser. It’s worth noting that Google just released Chrome for Mac last month as well.

As Doug Caverly  mentioned, "Chrome’s only been around for about 16 months, after all, and Safari’s had something like six years to make friends."

Google’s Chrome OS is set to make things interesting later this year, as well. Chrome use is growing and will continue to do. Ad campaigns from Google may ease that growth along.

Google made a bold move when it opened up its extensions gallery, allowing for ad-blocking extensions. Could this turn out to be a huge mistake on the company’s part or is Google’s confidence completely justified? Only time will tell for certain, but Google has long stood behind the promise of trying to deliver the best user experience. If users want to block ads, Google is going to let them. Share your thoughts here.

Related Articles:

> Chrome Cruises By Safari

> Chrome Ad Campaign Nets Positive Results

> Google Pushes Chrome With Newspaper Ads

Google has put together a one-minute guide to using its Search-based Keyword tool. The tool was launched just over a year ago in beta. It lets paid search advertisers see what keywords they may be missing out on based on searches on their site.

"Millions of people use Google each day to find products and services by searching on various keywords," says Dan Friedman of Google’s Inside AdWords Crew. "This means that by including all keywords that are relevant to your product or service in your campaigns, you can ensure you can ensure that you will reach a greater set of potential customers. To help you do this, you can use the Search-based Keyword Tool to quickly identify relevant keywords which aren’t yet included in your AdWords campaigns."

The guide follows:

Earlier this year, Google made some improvements to the search-based keyword tool. The company not only expanded the reach to Australia, Canada, China, Japan, and New Zealand in addition to the US and the UK, but users can also now select the currency they’d like to see suggested bids in on the setting page.

Google also added some customization features to the tool this year that could lead to more targeted results for users. These include language/country-specific results and ad/search share filters.

Related Articles:

> Google Improves Search-Based Keyword Tool

> Google Launches Search-Based Keyword Tool

> Internal AdWords Tool Raises Rumors About Rankings

In a recent article, we looked at a debate over what is better between search engine optimization and pay-per-click. Of course both should be used typically, but on a recent panel at SES Chicago, participants were asked to pick a side to highlight the benefits of each compared to the other. It made for some pretty interesting conversation.

Both SEO and PPC are important, but do you think one carries more weight than the other? Share your thoughts here.

That conversation extended into our comments. The general consensus seems to be that you should use both when possible, but that SEO is better for the long term, and PPC is better for quick results. These notions were backed up by both Michael Gray and Christine Churchill, who were on opposing sides of the debate at SES.

Gray and Churchill both shared their thoughts in more detail in two separate interviews for WebProNews. Gray noted that Google is making changes that could have some effect on the success of organic rankings. One of these changes is the introduction of personalized search to all Gooogle users. You no longer have to be signed in for Google to personalize your results, and that means it is much more important to get that first click from a user. Gray talks about this and the other change, being Google’s banning of AdWords advertisers with what he thinks is not the best communication.

Churchill elaborated on the usefulness of PPC to people who are just establishing themselves on the web. The reality is that SEO takes time, and while it is of great importance and provides long-term benefits, it is very hard to be competitive right out of the box.

When you have a brand new domain name, a new site, and no links, you’re probably going to have a hard time jumping up in the rankings for any competitive keywords. PPC lets you do it and start getting your ROI quickly. She also talked a little bit about flexibility vs. control between SEO and PPC.

Not everyone agrees that PPC should be used for a brand new site. One reader commented on our previous article:

SEO is an absolute must when dealing with new web sites. None of the search engines are going to rank you very high in the organic searches if you are not meeting their criteria. And…the Organic search results are 24 hours per day ads. Not so with PPC, unless you are dealing with an unlimited budget.

PPC should be used after SEO to target special sales, or services. It is a great way to help searchers locate your products when they are on sale, or your services when a special price can be obtained.

One thing to keep in mind, however, as Gray touched upon, and some other readers suggested, PPC can be used up front to help you determine the directions to take your SEO efforts in. You can use PPC quickly to determine what keywords convert better, and use that to your advantage in your optimization practices.

Do you think paid search is becoming increasingly important to marketing? Share your thoughts here.

Related Articles:

> Does an Organic Search Presence Help Paid Result Performance?

> Can You "Rank" in Google if Everyone Has Different Search Results?

> Optimizing for Mixed Media Search Results

Companies that need a little help with AdWords may now find it easier to receive some thanks to Google.  Only the help won’t come directly from Google, as the search giant’s in fact launched a search engine for Google Advertising Professionals.

It’s not necessary to look far for an explanation of this development.  On the new Google Professionals Search homepage, a blurb suggests that would-be users "[f]ind a Google certified professional or company to help you manage your AdWords campaign."

Then there are fields related to locations, budgets, and the type of assistance that’s needed.  (Note: it looks like Google Professionals Search will give U.S.-only results for as long as it’s in beta.)  Google spits out dozens or hundreds of suggestions when everything’s said and done.

All in all, this is a bit reminiscent of Facebook’s recent attempt to connect companies and celebrities with preferred developers.  It could stir up some arguments about implied endorsements and rankings, too.

Still, since the move should help floundering AdWords users, find new customers for Google Advertising Professionals, and probably increase the use of AdWords, too, it looks like a smart launch on Google’s part.  Hat tip goes to Tim Cohn.

Related Articles:

> Google Begins "Next Chapter" In Search Advertising

> Google Announces Details Of New Product Listing Ads

> Google Gives AdWords Users New Alert Options

At SES Chicago, there was an interesting session in which a group of search marketing professionals debated the issue of which is better between PPC and SEO. Participants included Dave Naylor, Chirstine Churchill, Michael Gray, and Karen Weber, and Rand Fishkin.

Does PPC have more benefits than SEO? Comment here.

Churchill pointed to a study from Engine Ready on conversion rates by source of traffic (PPC vs organic). The study found:

- Conversion rates: PPC just barely beat SEO
- Average Order Value: Paid won
- Average time on site: Paid won

She gave the following as advantages of PPC:

- Gives immediate online presence
- Have a new site? Have ads in an hour
- Start getting ROI sooner
- No ramp up time
- Great for seasonal items or time sensitive promotions
- Great for testing
- Easily test effectiveness of new marketing message or site design change
- Quickly gather feedback
- Regulate traffic volume
- Sales pipeline empty? Use PPC to push traffic
- Overloaded? Pause campaigns or cut back spend
- Have limited sales season? Saturate market while demand is high

"PPC is very agile. It’s also has targeting advantages," said Churchill.

For targeting, she says PPC provides opportunity for high visibility in multiple channels (search engines, content sites, mobile phones), expands results beyond search results, and gives you control over placement on SERPs and better control over landing page/message.

It’s often easier to sell PPC to management because the concept is similar to traditional advertising, and provides for direct accountability. It’s easy to track measures of success. It’s an effective way to drive qualified traffic to your site, and it allows you to expand your opportunities.

Weber says the top five reasons why "PPC rules," are: speed, flexibility, it’s unlimited, it’s goal-driven, and it’s controllable. You can quickly manipulate keywords to those that drive conversions, you can quickly change bid prices, and you can quickly get in and out of the market. You can turn your campaign on and off, and change ad copy, keywords, etc. You can target a much wider range of keywords, adhere to a budget, and have an immediate impact on sales.

Fishkin pointed out that PPC gets 10% of clicks, but 90% of spend. He said SEO is more challenging and less controllable, but the spend is there and the fact that people click organic results.

Gray said he believes that PPC could make SEO better, but Google is banning people now, so it makes things more challenging. Naylor said he believes SEO is more "open." Weber and Fishkin both said they would outsource PPC over SEO.

Gray said it’s important to get in the top during the early part of the research phase, especially since Google is personalizing results for everyone now. Churchill noted that Google’s personalization is a better argument for PPC. Like iEntry CEO Rich Ord recently noted, the addition of personalized results could "make people less reliant on organic search results for their traffic and in turn increase their use of Adwords."

Another point was brought up as we recently discussed – that the search engines are pushing organic listings down with mixed media (blended, universal) results.

Certainly there are many advantages to both PPC and SEO, and they can compliment one another. Actually, a recent study from a couple of NYU Stern professors found that organic search engine results can play a direct role in whether or not a paid listing is clicked.

Which do you think is more important – SEO or PPC? Share your thoughts here.

WebProNews reporter Abby Johnson contributed to this report.

Related Articles:

> Does an Organic Search Presence Help Paid Result Performance?

> Can You "Rank" in Google if Everyone Has Different Search Results?

> Optimizing for Mixed Media Search Results

It seems that over the course of the entire year, we’ve been waiting for Google to get real-time search. Now it’s here. If you have ever had a hard time finding a direct relationship between social media and search engine marketing, it doesn’t get any more direct than this. Real-time search results (from Twitter, Facebook, MySpace, and other sources) right in regular SERPs.

Do you like the idea of real-time results in Google SERPs? Discuss here.

While "real-time search" has certainly been a buzzword this year, the concept itself has been around for a while longer in some capacity. Sure, the concept of searching Twitter has been around for quite some time now, but even as far as Google is concerned, freshness has been a factor of great interest.

"Google has been working on real-time search for years," as Marshall Kirkpatrick at ReadWriteWeb points out. "In the spring of 2006, the story goes, Google launched Google Finance onto the Web and was promptly dismayed to find that the service didn’t appear in a Google search for its own name later that day. It was after that, and a few other similar experiences, that Google engineers created an algorithm called QDF, or Query Deserves Freshness. QDF determines when results for a query need to be augmented with the newest content available, in addition to the content with the highest PageRank."

"Search users are utilizing results that show up because of it everyday," says Dave Snyder at Search Engine Journal. "However, in terms of rankings QDF can have huge impacts on the SERPs. The first thing that came to mind when I saw the real time search data pouring through was that Google is getting a massive amount of real time link data without the issue of a crawl. I am convinced they will be utilizing this data to help shape SERPs for terms that are trending or based on timeliness."

The Potential for Abuse

Snyder also makes a good point about spam. "Seriously, any new feature that Google rolls out is a playground for SPAM," he says. "My head is spinning thinking of all the cool/evil implications of the service. I am sure lots of people are going to be testing how Google is choosing the results coming in the box. Some people might ask the importance of coming up for a mere moment in that position, but the sheer amount of traffic generated for a trending term can make even a 30 second window profitable."

Update: Sidenote: Watch the following interview with Rae Hoffman, who talks about some real spam problems with Google’s Real-Time search results. She highlights some issues that can even be a threat to safety.

The nature or real-time search reults showing content as it is created leads to questions of accuracy of content as well. It does bring up questions about Google showing results that are quite possibly just inaccurate, but in a prominent place on the first page. Google’s Vice President of Search Products & User Experience, Marissa Mayer told TechCrunch that she uses real-time search a lot, and that she trusts the content "most of the time, even if they’re public and not coming from friends." Do you trust the content? Comment here.

When asked whether or not she thinks Google can solve the problems of filtering, the virality of rumors (true or false), and mob-forming in real-time search, she said, "Hard to say. We can’t simply apply the PageRank algorithm to content shared in real time, but we look at the ecosystem and detect signals we can use to reveal authority, for instance. It’s difficult, but there are data points out there that can be used for filtering."

Will Real-Time Search Results Drive PPC?

Much like with Google’s recently launched (for everyone) personalized search results, or any other universal search results for that matter, the addition of real-time results is just one more element that can add to the challenge of getting organic results to show up high on the page. As iEntry CEO and WebProNews Publisher Rich Ord noted when talking about personalized search, this could give marketers more cause to focus on PPC, where they have more control over their campaign. This notion seems to be becoming a more common theme.

"I certainly think this will have a more profound impact on results sitting below the Twitter feed and those above," says Peter Young of Holistic Search, as quoted by MediaPost. "The scramble for the top positions will become fiercer. That may mean more people invest in PPC to gain more control of their presence."

Notice how few organic listings are at the top of the page.

Tips for Getting in Real-Time Search Results

There are ways to take advantage of real-time search functionality without spamming. In fact, these ways really involve a number of principles that are already staples of social media and search engine marketing in general. Allow me to reiterate some tips I gave in a previous article for getting found in real-time searches.

Note: These I wrote these tips more based on Twitter search, they do not take into account any back-end algorithms Google may use in selecting the real-time results they display. However, the concepts behind them should still generally be relevant.

1. Use Keywords

This seems obvious, but use keywords in not only your content, but in your titles, and your updates. If you’re writing an article, you have to consider what people are going to include in their updates if they share it on a social network, whether this be Facebook, Twitter, or anything else. More often than not, they are going to include the title. If the right keywords are in the title, then those keywords are also more likely to appear in any ensuing tweets, Facebook updates, etc. If someone searches for those keywords, they will be more likely to find your content in real-time search results as they are created. The same goes for your own Tweets/status updates. Even if you are not sharing an article, if you want your update to be found, use relevant keywords. Again, obvious, but true.

2. Talk About Timely Events

Mentioning events that are current  can put you directly into the results for any searches having to do with that topic, provided the right keywords are in play. This is a method that could and (surely is) being exploited by spammers, but that doesn’t mean you can’t provide legitimate conversation and simply put yourself on more people’s radars, without throwing links at them every time.

3. Have a Lot of Followers

If you have a lot of followers or friends on social networks, or even just readers of your blog, you are going to get more people sharing your content. The more people sharing your content, the more impressions of your content will be making their way into real time searches. There is no easy way to instantly get a bunch of legitimate readers/followers. It will take some promotion. Provide useful content that people will link to and it will spread virally. Provide clear ways for them to follow you (like links to Facebook pages and Twitter accounts on your blog).

4. Promote Conversation

Whether on your blog or on a social network, spark conversations. Talk about topics that people are interested in. This is tied to number 2. The more conversations you are involved with, the more retweets (and equivalents on other networks) you are likely to get. And again, this potentially means more impressions in real times search results.

5. Include Calls to Engagement

Use buttons for sharing your content on different social networks. If you have been into marketing through social media, there’s a good chance you’re already doing this, but it will also cater to sharing and possibly increased visibility in real-time search results.

Reputation Management Concerns

The introduction of real-time search results into SERPs does bring up some new and interesting reputation management concerns. It does after all thrust whatever people are saying at any given moment right into the forefront. David Whitehouse, writing on Dave Naylor’s blog, suggests that the move will force more companies to get Twitter accounts and actively particpate in social media.

"The reason?" he says. "Well, check out the Amazon query for a few minutes and I am sure you will see a complaint (as well as around a hundred offers!) – if Amazon doesn’t respond, it would reflect badly upon them." (Note: at the time of this writing, a query for Amazon is no longer delivering real-time results. This indicates that it is based on the amount of conversation at any given time).

Not a bad point. In real-time search results, you may show up at the top of the results page, but that may or may not be a favorable result. Of course there is a good chance a query for your brand will not return any real-time results unless that option is activated. It’s not yet clear exactly what criteria Google uses for displaying these results, but it probably helps if a whole lot of people are already talking about the keywords used in the query.

Wrapping Up

In any regard, real-time search results in SERPs means you can’t ignore social media. The more you engage in social media, the better shot you have at hitting high placement on Google SERPs that display real-time results.

While real-time search presents both opportunities and challenges for businesses, it’s here whether you like it or not, and it’s right where it matters the most – on Google. As Kirkpatrick noted, it’s going to introduce millions of people to the concept of real-time search for the first time. You can bet that you will see similar features appear on Yahoo and Bing. Wait until Twitter opens up that firehose to everyone, if you even have to wait that long. More deals will probably be made and APIs made available. Wait until practically everything from the real-time web becomes available in each of the search engines in actual real-time. We’re bound to get there sooner or later.

What challenges do you see coming from mainstream real-time search? Opportunities? Please share your thoughts in the comments.

Related Articles:

> Tips for Getting Found in Real-Time Searches

> Google Makes a Second Real-Time Search Announcement

> Yahoo Rolling Out Something Kind of Like Real-Time Search

> Facebook/Twitter Use May Now Mean More For Google/Bing Rankings

> How Does Bing Rank Tweets?

> Yahoo Showing Tweets For News Results

> Twitter to Spray Developers With the Coveted Firehose

> Showtime For Real-Time With Google

> Can You "Rank" in Google if Everyone Has Different Search Results?

> New APIs Should Help MySpace Stay Relevant